Viva88 Privacy Policy — How We Protect Your Information

Introduction and Scope of This Policy

Viva88 understands that player trust is our most valuable asset. When you register and play at viva88, you entrust us with your personal information. We take that responsibility seriously.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. It explains your rights, the choices available to you, and how you can contact us if you have any concerns regarding your data privacy.

This policy applies to all information collected through the Viva88 website, mobile app, live chat, email and any other interactions with our platform. We encourage you to read this document in full and contact our support team if anything is unclear.

Types of Personal Data We Collect

Viva88 collects your personal data through several different channels. Below are the main categories of data we collect and their purposes:

Data You Provide Directly

• Registration information: Full name, date of birth, gender, identity card number (MyKad) and email address.
• Contact information: Mobile number, residential address and postcode.
• Financial information: Bank account number, account holder name and preferred payment method.
• Verification documents (KYC): Copies of identity cards, bank statements, utility bills or other supporting documents required for identity verification.
• Communications: Any messages, complaints or feedback you submit to our support team.

Automatically Collected Data

• Technical data: IP address, device type, operating system, web browser type and language settings.
• Activity data: Pages visited, visit duration, games played, total wagering amount and transaction history.
• Location data: General location information based on IP address (not GPS) for geographic verification purposes.
• Session data: Login and logout times, session duration and platform usage patterns.

How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. viva88 does not collect information that is unnecessary and does not use it for purposes unrelated to our services.

• Account management: Creating, verifying and maintaining your player account securely.
• Transaction processing: Processing deposits, withdrawals and all financial transactions accurately and promptly.
• Identity verification: Keeping the platform free from fraud, money laundering and other illegal activities through a rigorous KYC process.
• Customer support: Providing relevant and personalized assistance when you contact our support team.
• Platform security: Detecting and preventing unauthorized access, fraud and suspicious activity.
• Legal compliance: Fulfilling reporting and compliance obligations to the relevant authorities.
• Platform improvements: Analyzing usage patterns to improve the user experience and develop new features.
• Marketing communications: Sending information about promotions, bonuses and new offers — only if you have agreed to receive them.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need self-control assistance.

Data Storage and Security

The security of your personal data is our most important technical and operational commitment. viva88 continuously invests in security infrastructure to ensure your data is always protected.

Technical Security Measures

• 256-bit SSL Encryption : All data transmitted between your device and our servers is protected by 256-bit SSL encryption — the highest industry standard used by major financial institutions worldwide.
• Password storage: Your account password is stored in hashed form using a modern cryptographic algorithm. No one, including Viva88 staff, can view your original password.
• Two-factor authentication (2FA): Players can enable an additional security layer through two-factor authentication to protect their account from unauthorized access.
• Real-time monitoring: Our security systems continuously monitor account activity to detect any unusual or suspicious behaviour.
• Secure data centres: Your data is stored in data centres equipped with physical protection, access controls and rigorous backup systems.

Data Retention Period

Viva88 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by Malaysian law. Generally:

• Active account data is retained for the duration your account remains active and for up to 7 years after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in compliance with legal requirements.
• Customer support communication logs are retained for 3 years.
• Cookie and browser session data is retained according to the type of cookie set (see the Cookies section).

Data Sharing with Third Parties

Viva88 does not sell, rent or trade your personal data to any third party for marketing purposes. However, there are certain situations where your data may be shared with trusted parties:

Approved Service Providers

We share necessary data with third-party service providers who help us operate the platform, including:

• Payment processing providers: To process your deposits and withdrawals securely.
• Game software providers: To provide a smooth and fair gaming experience.
• Analytics services: To understand how our platform is used and to continuously improve it.
• Identity verification services: To assist in carrying out the KYC process efficiently and securely.

All third-party service providers are required to comply with our Privacy Policy and are not permitted to use your data for any purpose other than those specified in their agreement with viva88.

Legal Requirements

Viva88 will disclose your personal data to the authorities if required by law, court order or direction from a legitimate regulatory body. In such situations, we will disclose only the minimum information necessary.

Business Transfer

In the event of a merger, acquisition or sale of viva88 assets, players' personal data may be transferred as part of that transaction. Players will be notified before their data becomes subject to a different privacy policy.

Cookies and Tracking Technologies

The viva88 platform uses cookies and similar tracking technologies to enhance your experience, understand how the platform is used and deliver relevant content.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance cookies: Collecting information about how you use the platform to help us improve it. All data is anonymized.
• Functional cookies: Remembering your preferences such as language, region and display settings to deliver a more personalized experience.
• Marketing cookies: Used to display relevant advertisements and measure the effectiveness of our marketing campaigns. These cookies are only activated with your consent.

Managing Your Cookie Preferences

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality. For a complete guide on managing cookies in popular browsers, refer to your browser's official documentation.

Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. Viva88 is committed to making it easy for you to exercise these rights.

To exercise any of the above rights, please contact the viva88 support team. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

Children's Data Protection

The viva88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process or store any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, that data will be deleted immediately and the account in question will be closed. Parents or guardians who find that their child has registered on our platform are advised to contact our support team immediately.

Third-Party Links and Platforms

The viva88 platform may contain links to third-party websites or services such as game providers. Our Privacy Policy does not apply to those websites or services.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit. The presence of a link on our platform does not imply that Viva88 endorses or validates the content of that site.

Amendments to the Privacy Policy

Viva88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform improvements. Every amendment will be accompanied by an updated date at the top of this page.

For significant amendments, we will notify players via an on-platform notice or email before the changes take effect. Continued use of the Viva88 platform after any amendment constitutes acceptance of the updated terms. We encourage you to review this page periodically.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, the Viva88 privacy team is ready to assist you.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.